Course Description:

Business Etiquette training have been developed to help ensure the people in your organization are aware of the importance of meeting common workplace standards. You may not be aware of how certain behaviors affect others within the organization, and indeed how that affects the business as a whole. Alternatively, it might be that people need to have honest conversations with each other to ensure they work together collaboratively.

The session will help you to build self-awareness and will highlight the important parts of business etiquette and why it’s such an important topic.

Training course contents:As our day to day roles move from the static office based 9-5 jobs to more flexible and remote working practices, it is becoming more important that we focus on modern business etiquette to ensure success. Whether it is in person or over email and telephone, it is worth thinking about our social impact and behaviors on others to ensure we work collaboratively and effectively.

This training has been designed to help you to think about how you can successfully build professional relationships in whatever environment your work in. you are encouraged to think about how you already come across, as well as how you can give feedback to others who perhaps might need some extra support.

Why is running this building a better work habits course a good idea?

Well, just imagine if you were better able to:

Understand that business etiquette isn’t a fluffy “nice to have” but an integral part of your organizationThink about what the impact the words they use have – both face to face and over emailCombat business jargon to help keep communication clear and simpleExperience the power of listening, and understand that multitasking is a mythExplore their own personal impact, and work to be present in all interactionsDemonstrate effective meeting management to optimize time and resourcesUnderstand how to support others who, perhaps, may struggle with business etiquetteUltimately this training allow you to nurture a workforce that is better able to work smarter and accomplish both personal and company objectives in an efficient and collaborative way.

Course Topics:

What Exactly IS Business Etiquette? – A chance to explore what business etiquette means, as well as understand the importance of it in our organizations

Impact of the Words We Use – We will explore how our intention can be very different from how a recipient interprets what we say or write

Email Etiquette – How we can use email in a smarter way, whilst avoiding the dreaded business jargon we all use in our organizations

The Power of Listening – A look at why we listen, and how impactful empathetic listening really is

Exploring our Personal Impact – An exploration of Patsy Rodenburg’s “circles of energy”, which is linked to our own personal resilience to ensure we achieve the personal impact we want

Effective Meeting Management – A chance to analyze how much time we spend in meetings, how useful that time is and how we can work smarter to ensure time and resources are well spent

Supporting Business Etiquette in Others – Sometimes, others might be unaware of the impact they have on others through poor business etiquette. This section will look at why this might be, and how we can feedback to these individuals in a supportive way

This Session is designed to be interactive and engaging.

Course Feature:

At the end of this Business Etiquette Training, you will be able to:

Identify what we mean by business etiquette, and understand why it is important in a business settingExplore email etiquette, and how we can get the best out of writing more simply without the use of business jargonExperience the importance of listening, and understand the effect of being distracted in the company of othersExplore effective meeting management, to ensure you use your time productivelyUnderstand what might get in the way of other people’s business etiquette, and plan how we may support them in the future?

Certification:

Once after the training, you receive a course completion certificate from Mangates

Who can Attend?

This could include; Team leaders, supervisors, managers, HR professionals and anyone else involved in the management of people or organisations.