You can't have great customer experience without great employee experience. In today's environment, workforces need flexibility to work when and how they want, and companies need the best people for the job.

During this fireside chat Greg and Josh will to talk about how organizations that create flexible workforces that include a mix of full-time, 1099 contractors, and freelancers, and who provide their workers with options over remote work, device, and application usage, will stay competitive and continue to offer the best experiences to employees and customers alike.

In this informative chat, you'll hear about:

• Is remote work here to stay? What are some of the challenges that remote work brings when trying to have a great employee experience?
• How can you improve the experience by offering flexibility, and what are some of the ways that flexibility can be utilized to both the employee and the company’s benefit?
• How does having a growing freelance and 1099 contract workforce compound the challenge of creating a great employee experience?
• How can the EX be improved with a “hybrid” workforce of contractors and full-time employees?

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Josh Olson, Head of Experience Solution Sales, Americas, VMware

At VMware, Josh focuses his time on strategic growth in high-value accounts through building executive level relationships and understanding their strategic, high-value initiatives. Facilitating software sales in Enterprise and Strategic Accounts through understanding of client needs and perspectives.

Greg Kihlström, CEO CareerGig

Greg is a best selling author, speaker, and entrepreneur. He is CEO and Co-Founder at CareerGig, after selling his digital experience agency, Carousel30, in 2017. He has worked with AOL, Choice Hotels, Coca-Cola, Dell, FedEx, GEICO, Marriott International, MTV, Starbucks, Toyota and VMware. He serves on the University of Richmond’s CX Advisory Board, was the founding Chair of the American Advertising Federation’s National Innovation Committee.

Mark Michelson, CEO/Producer, CX Forums

I connect people in the CX community to create new opportunities. I'm curious about everything. My mission in life is to help people understand each other. This mission has paved the way on an incredible journey as an entrepreneur for 36 years in the marketing research industry.

I've been fortunate to have traveled to 70 countries where I've met many interesting and talented friends. I'm very curious about everything and passionate about learning new things. Fortunately, my lifelong career as a market researcher has suited me professionally and personally since starting my first company in 1984.

Since starting CX Talks and now CX Forums, I've furthered my mission and purpose in connecting individuals and communities. With the CX Forums events online and in-person I strive to create meaningful and memorable online programs and in-person events.

Connect with Mark on Linkedin: https://www.linkedin.com/in/michelson

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