Course Description:

The ITIL® 4 Specialist: High-Velocity IT course is based on the ITIL® 4 Specialist: High-Velocity IT candidate syllabus from AXELOS. The course addresses the specifics of digital transformation and helps organizations to evolve towards a convergence of business and technology, or to establish a new digital organization. With the help of ITIL® 4 concepts and terminology, activities, exercises, examples, and the case study included in the course, you will acquire relevant knowledge to pass the ITIL® 4 Specialist: High-Velocity IT certification exam.

The ITIL® 4 Specialist: High-Velocity IT course is designed to enable practitioners to explore the ways in which digital organizations and digital operating models function in high-velocity environments. It will help aspiring organizations to operate in a similar way to successful digitally-native organizations. The course includes the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing. The focus of these practices and technologies is on the rapid delivery of products and services to obtain maximum value.

Course Topics:

Module 1: Course Introduction

Module 2: Introduction to High-Velocity IT

Module 3: High-Velocity IT Approaches

Module 4: High-Velocity IT Operating Models

Module 5: ITIL Building Blocks for High-Velocity IT

Module 6: High-Velocity IT Culture

Module 7: Supporting Models and Concepts for Purpose

Module 8: Supporting Models and Concepts for People

Module 9: Supporting Models and Concepts for Progress

Module 10: High-Velocity IT Objectives and Techniques

Module 11: Techniques for Valuable Investments

Module 12: Techniques for Fast Developments

Module 13: Techniques for Resilient Operations

Module 14: Techniques for Co-created Value

Module 15: Techniques for Assured Conformance

Learning Objectives:

At the end of this course, participants will be able to:

Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT.

Understand the digital product lifecycle in terms of the ITIL operating model.

Understand the importance of ITIL guiding principles and other fundamental concepts for delivering high-velocity IT.

Know how to contribute to achieving value with digital products.

Target Audience:

It is aimed at IT and service management practitioners who work in organizations that are becoming more digitally enabled. It will help those who are familiar with traditional IT and service management concepts to discuss ‘digital’ confidently, develop practical competencies, and integrate new concepts, techniques, and technologies into their ways of working.