ITIL® Foundation is a comprehensive collection of best practices framework from AXELOS Limited, UK, in delivering IT services effectively and efficiently that brings value to customers. Certificate in ITIL Foundation is a proof that the person understands ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices in IT Service Management.

The IT Infrastructure Library (ITIL) is a set of concepts and techniques for managing information technology (IT) infrastructure, development, and operations.

ITIL is the most widely accepted Best Practices Framework in IT Service Management in the world. This is relevant to anyone involved in the delivery or support of IT services.

Course Highlights

• Intense, Interactive Classroom Training

• 100% Money Back Guarantee *

• Accredited courseware

• Tips & Tricks on how to pass Certification Exam

• Assist Candidates with Career Planning, Growth & Development

• Program delivered by ITIL Expert, approved & accredited by APMG/CSME with highest proficiency, having vast Industry Experience & have successfully delivered training to large Corporations.

Curriculum

Introduction

• Introduction to ITIL and its evolution.

• What are ITIL credits & and how is it useful

• The difference between Service Life Cycle & Capabilities streams in ITIL

Service Management as a Practice

• 5 ITIL Core Publications

• ITIL Service Life Cycle, Framework, Standards

• Followed by exercise and complete review

Service Strategy

• Purpose, Objectives, Scope, Value of Service Strategy

• Service Portfolio Management Process

• Financial Management for IT services Process

• Business Relationship Management Process

• Followed by exercise and complete review

• Recap that reinforces learning

Service Design

• Purpose, Objectives, Scope, Value of Service Design

• Design & Coordination Process

• Service Catalogue Management Process

• Service Level Management Process

• Supplier Management Process

• Availability Management Process

• IT Security Management Process

• IT Capacity Management Process

• IT Continuity Management Process

• Followed by exercise and complete review

• Recap that reinforces learning

Service Transition

• Purpose, Objectives, Scope, Value of Service Transition

• Transaction Planning & Support Process

• Change Management Process

• Service Asset & Configuration Management Process

• Release & Deployment Process

• Service Knowledge Management Process

• Followed by exercise and thorough review

• Recap that reinforces learning

Service Operations

• Purpose, Objectives, Scope, Value of Service Operations

• Event Management Process

• Incident Management Process

• Problem Management Process

• Access Management Process

• Request Fulfillment Process

• Service Desk

• IT Operations Management

• Technical Management

• Application Management

• Followed by exercise and thorough review

• Recap that reinforces learning

Continual Service Improvement

• Purpose, Objectives, Scope, Value of Continual Service Improvement

• Deming’s Quality Methodology, CSI Model

• Seven Step Improvement Process

• Recap that reinforces learning

• Followed by exercise and thorough review

• 2 sets of APMG, UK/CSME, USA mock exams and thorough review & discussion

• Final ITIL Foundation Certification Examination

Course Kit

 ITIL Foundation exam-prep handbook

 ITIL Foundation simulation tests – 2 sets

 ITIL Foundation Exam from APMG-UK/CSME, USA

 Access to our post workshop online, career guidance & mentoring

Who is this Course for?

Individuals who require a basic understanding ITIL Framework and how it can be used to enhance the quality of IT Service Management in the organization.

IT Professionals working within an organization that has adopted to ITIL and who needs to be informed thereafter to contribute to an ongoing service improvement program.

For more details, please contact us

Email: jake.anderson@upskillscert.com

Call: +1 906-934-6041