Everyone knows that customer service is key, and today customers expect automated online self-service. Properly managed, it generates customer loyalty, increased purchase frequency, and growth in your average purchase ticket.

However, keeping a customer happy is not that easy, it requires clear customer-centric processes that properly orchestrate each area of the business and ensure that the promises and expectations set with the customer are met. You need an online portal for customers that is easy to use and tracks directly with your delivery team.

Herzum developed a solution with monday.com that connects your project management to your customer portal while optimizing the use of resources, handling customer requirements, and achieving transparent invoicing. This solution was built on Monday.com, a flexible and scalable environment that adapts to any workflow and facilitates transparency and collaboration in work teams.

Topics to be covered are:

1. Easy to use project management tool.

2. Project portals that customers will use

3. How to turn complaints into opportunities

4. Live demo with Q&A

Join us on March 24th and we will take a tour of this solution and answer your questions about how to make customers happy with monday.