Description
ICOPA - International Conference on Patient Advocacy (2022)
Pivoting Your Practice in a Changing Healthcare World
As the practice of Patient Advocacy grows, individuals from all areas of the care continuum are realizing the true value of advocacy. Independent advocates, hospital advocates, and other advocacy professionals came together like never before at ICOPA 2022.
Whether you currently work as an advocate (independently or in a health system), a professional who interfaces in some other way with the healthcare system, or a patient or caregiver with keen interest in the system and how its outcomes can be improved, you are welcome to join us at our conference.
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State of the Industry - Representatives from 7 Advocacy Organizations (1.5 CEs)
This session will look at the State of the Practice of Patient/Health Advocacy from the leaders of the various patient advocate organizations. The leaders will discuss how COVID has impacted the practice and the trends they see going forward. Please bring your questions and experiences as the audience will have time to share as part of the session.
Session Objectives:
- Share 2 changes professional organizations have learned during a global pandemic.
- Discuss how the role of patient/health advocates has changed because of COVID 19.
- List that 2 major learning points from the pandemic that will change how we all practice.
Supports: Professionalism, Professional Development, and Practice
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The Other Pandemic: Dementia (and How to Protect Vulnerable Adults) (1.0 Ethics CE)
Dementia influences those who are affected and the family members who very often care for their relatives at home. Friends and relatives who provide non- professional and un-paid care to help a person, usually with long-term needs are defined as “informal carers”. In 2019, according to the World Health Organization (WHO), informal caregivers worldwide spent over 89 billion hours assisting a family member with dementia in basic personal activities of daily living, with women contributing to 70% of global hours of care. This session will look at the impact of Dementia on healthcare costs as well as personal costs to the family and how advocates can help protect vulnerable adults.
Session Objectives:
- Advocates will understand the growing challenge of caring for seniors who are aging alone with cognitive impairment.
- Learn how to recognize signs of exploitation/abuse and how to appropriately intervene on seniors’ behalf to prevent harm.
- Gain access to community resources, legal steps and when to engage with a guardianship/elder law attorney
Supports: Fostering Autonomy
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Health Confidence: A Novel Approach to Patient Education (1.0 CE)
This presentation will demonstrate the importance of patient engagement/activation and discuss strategies used by a healthcare facility to empower patients and their caregivers in self-management of chronic conditions.
Session Objectives:
- Review the needs assessment completed to identify the gaps in patient education from the patient’s perspective.
- Describe the journey to developing the program and roles and functions of all the team members involved in the interactive patient education experience.
- Demonstrate through sharing actual case studies how the team manages the collaboration and includes all members of the inter-professional team including the patients and their families, to address educational gaps and increase patient health confidence in managing their chronic conditions independently post discharge; contributing to decrease in utilization, readmissions and length of stay.
Supports: Communication and Interpersonal Relationships
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Legislation and Advocacy (1.0 CE)
This session will look at patient protection legislation the exists in all states and what federal laws assist to protect patients’ rights. This session will expand an advocate’s knowledge in patient options and securities by utilizing state and federal laws that may make an incredible impact on a patient’s overall outcome. Knowledge is key when building an advocacy business. Therefore, the more knowledge and guidance advocates have the more likely they will have a successful practice.
Session Objectives:
- Identify how state and federal laws can assist in Advocacy.
- Explain the process in which to utilize the laws when advocating.
- Discuss how to introduce legislation to your state. Who to speak to, who to have on your side and what to expect.
Supports: Healthcare Access, Finance, and Management
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The Cannabis Elephant in the Room: Who's Using and Why (1.0 CE)
Patient Advocates and Healthcare Professionals need to know that those we serve are using Medical Cannabis, and do not divulge. Too little education is presented about cannabis: medical efficacy, appropriateness, benefits, and contraindications. Many front-line healthcare workers are unprepared to assist their clients regarding cannabis, its effects and drug interactions. In this session we will look at how medical cannabis is being use today in various healthcare settings.
Session Objectives:
- Define the Endocannabinoid System within the human body.
- Is cannabis safe?
- What conditions qualify for medical cannabis cards in many states.
- Cannabis use in facilities/home health.
- Caregiver Laws and Cannabis safety.
Supports: Medical Knowledge and the Healthcare System
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Taking Your Practice from Good to Great: Understanding the Nuances of Effective Interaction with Hospitals, Insurers, and Their Employees (1.0 CE)
Successful patient advocates understand their value lies in practicing in dual arenas. Feeling confident professionally and personally in the services we offer, as well as managing our most precious resource of time, determines how effective and in-demand our services will be. Knowing how to leverage your time and methods of outreach to hospitals, insurers, and their employees directly impacts an advocate’s efficacy and desire to be retained. Grasping effective methods of interaction with forces who hold their bottom line as their top priority (and not those they serve) will not only help advocates achieve higher success rates in less time but open up more time allowing them to service more clients and improve their bottom line while performing noble work.
Session Objectives:
- Educate patient advocates where decision making power lies within our healthcare system.
- Gain tips on developing effective techniques to reach these power agents.
- Expand your ability to serve your clients more effectively, grow your practice.
Supports: Healthcare Access, Finance, and Management
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Complex Patient Advocacy Case: Client with a New Traumatic Brian Injury (1.0 CE)
The Bridge Health Advocates will present a complex case scenario of a client who experienced a new traumatic brain injury because of being hit by a car. This case will show you how an experienced patient advocate uses the advocacy process to work a complex case with adaptability, tenacity and grace. The advocate supports the family and client as they experience a sudden, life-changing situation with insurance denials, multiple specialists, several transitions of care as well as preparations for legal action. They will discuss what could have been done differently and how advocates can review their own cases for improving their processes and services.
Session Objectives:
- Discover the intricacies and complexities of a patient advocacy case.
- Identify ways for advocates to assist clients and families with complex needs.
- Recognize the need for case review to improve advocacy services.
- List ways in which advocates can support families going through sudden and dramatic change.
Supports: Medical Knowledge and the Healthcare System
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From the PACB: Job Task Analysis Study: Results / Reflections and Insight into the Future (1.0 CE)
The leadership of the Patient Advocate Certification Board will update the audience with the results of the 2021 Job Task Analysis they did and the impact on the industry and the national certification.
Session Objectives:
- Explain the survey result and the impact on future certification examinations.
- State the impact of the findings on the patient advocate workforce.
- Describe how the PACB will use the results to help educators with building courses to educate the workforce.
Supports BCPA: Professionalism, Professional Development, and Practice
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Interorganizational Collaboration: Better Together (1.0 Ethics CE)
The National Association of Healthcare Advocacy, the Patient Advocate Certification Board and Health Advocate X worked on an update to the Code of Ethics that Patient/Health Advocates must abide. This panel will share the updates and how the Code of Ethics impact the practice and those working in the practice.
Session Objectives:
- Explain the Code of Ethics Statement and why it is important for the industry as a whole.
- Explain the Code of Ethic statement and the importance to patient/caregivers.
- Discuss the ramification of a violation to the Code of Ethics Statement for a patient/health advocate
Supports: The Role of an Advocate
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CEU Information:
Board Certified Patient Advocates (BCPA):
These sessions are available for BCPA CEs (9.5 CEs). Your purchase includes access to the event recordings that originally took place on April 28-30, 2022. It also includes materials related to the presentation (slides, Q&A, etc.).
In order to receive your BCPA 9.5 CE credits as per PACB requirements, you must complete a post-assessment for each session. Instructions for how to access the recording and assessment will be provided via email after completing registration. Certificates will be delivered via email upon purchase. Completed and signed certificates must be sent to the Patient Advocate Certification Board in order to obtain credit.
Approval Statement: The 2022 ICOPA Conference, Pivoting Your Practice in a Changing Healthcare World is approved for 7.5 General CEs and 2 Ethics CEs (total of 9.5 CEs) by the Patient Advocate Certification Board to satisfy the requirements for Board Certified Patient Advocates (BCPA).
This on-demand Continuing Education course is a recording from the ICOPA - International Conference on Patient Advocacy (2022) - Pivoting Your Practice in a Changing Healthcare World, which took place on April 28-30, 2022. This on-demand recording will expire on April 30, 2024.
If you have any questions, please email info@HealthAdvocateX.org